Error: "Voucher Engine credentials - bad signature"

today people started getting following error when trying download ebooks had purchased us:<br /><br />---------------------------------------------------------------<br />an error occurred while receiving document: none of requested vouchers obtained.<br />adobe drm client error: 441<br />could not authenticate voucher engine @ server<br />server code: 500<br /><br />500 internal server error<br />(5) not obtain voucher<br />exception activeve [issuevoucher]:<br />code: 0x80000007 (-2147483641)<br /><br />activeve failed, code = 7 (voucher engine credentials - bad signature)<br />activeve trace:<br /><br />title: <book title here><br />requested url: http://<server>/fullfill/ebx.etd?action=purchase &orderid=... (etc, etc)<br />---------------------------------------------------------------<br /><br />this error began between 12:03:19 , 12:03:26 today -- @ 12:03:19, there filled order, after unfilled.  tried logging in gbadmin , using "take copy" feature test myself, , received same error our customers have received.<br /><br />i've looked on windows system logs, , there nothing in of logs between 2 times, or close.  have restarted server, no avail.<br /><br />any ideas?  in advance.<br /><br />--mike todd

mike

i can confirm our customers receiving same error.

adobe drm client error 441
could not authenticate voucher engine server
server code 500

500 internal server error
(5) not obtain voucher
exception activve (issuevoucher)
code 0x80000007 (-2147483641)
activeve failed, code=7 (voucher engine credentials - bad signature)
activeve trace.

having spent considerable time investigating our installation , failing find problems checked adode site , tried test download of free ebook adobedigitalmediastore find same error.

i assume there problem adobe drm server affecting adobe ebook downloads.

can adobe confirm , if when fix expected?

thanks
andy

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