Installation: problem getting certificate to certify the database

the problem i'm having when generate certificate request certifying database.
i step 3 (generate certificate request), fill in fields, click "generate certificate request", , error pop in alert box:

exception activeve [gencertrequest]:

code: 0x800a01fb (-2146827781)

an exception occurred

activeve failed, code = 507 (voucher engine unknown error - 507)

activeve trace:


any thoughts? apparently support person adobe uk contact talk on leave until 9th july :/

are sure sql server service pack 3 installed on server?

i had similar error , cause please let me know

marina

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