Registering for Adobe ID now failing consistently


when creating new adobe id

https://onlineservices.adobe.com/account/?trackingid=lhrh&go=signup&prod=exchange-pro&spro d=none&ver=8.0&loc=en-us&svc=concerto_recipient

the procedure fails after relevant information has been
entered. entering name, password, country, , forth,
agreeing terms of use, generates error message:

an undefined error has occurred while attempting verify e-mail.

after error reported, no e-mail message sent.
procedure working in march, became flaky first
week in april (sometimes working, not), , fails
consistently.

i understand if user opens encrypted document
first time, , follows link create adobe id
reader 8 presents, registration succeed. registration
using url above working until recently, ,
we included url in information packet our users receive
when acquire our encrypted pdfs.

please advise.

rick gordon

hi rick

you shouldn't access url directly click on register button inside dialog , redirect correct location.

hope helps.

sarabjit singh


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