Import error

hello all,

i downloaded , installed digital editions 1.5791. authorized computer. however, when de tries import (only) e-book, says:

]there documents not imported library during rebuild bookshelf.
there network error prevented drm activation on system.
please see import.log file details.
0 of 1 documents imported.
--- end ---

the import.log file says following:

]version 1.5.791 win thu jul 3 13:15:56 2008 utc

]rebuild bookshelf phase 3 starting.
c:\documents , settings\dave\my documents\my digital editions\an_introduction_to_planetar.pdf
e_drm 7 4 15 31
your adobe software not activated.
http error on adobe drm activator request.
adobe drm activator error.
client code: 31 - http code: 555
fault location: 15
rebuild bookshelf failed because of activation server error.

]rebuild bookshelf results:
initial document candidates:1
ebx document not imported due activation error:1
acrobat ebx pdf imported:0
acrobat ebx pdf failed import:0
ade ebx pdf imported:0
ade ebx pdf failed import:0
other acrobat pdf imported:0
policy server or acrobat password-protected failed import:0
ade ebx epub imported:0
ade ebx epub failed import:0
plain epub imported:0
plain epub failed import:0
ebx pdf converted new license:0
ebx pdf failed convert new license:0
ebx epub converted new license:0
ebx epub failed convert new license:0
---- end rebuild bookshelf results ----

]version 1.5.791 win thu jul 3 13:16:12 2008 utc
rebuild bookshelf phase 3 complete.
---- end rebuild bookshelf ----

i connected internet @ time tried this. have tried opening book in de nothing happens.

if has suggestions on how resolve problem, happy hear them.

thanks,

dave.

dave,

even though you're connected net, still common have firewall, proxy or other software on machine block digital edition's communication server. there problem headers being sent webservices on our activation server machine.

this document in "error "adobe drm error" when activate digital editions or access ebook" @ http://www.adobe.com/go/kb402747, need add bit more technical detail headers, i'll try week..

ooh, found info:
make sure firewall using port 80 , no cache on
make sure firewall allows browser , reader/acrobat connect http://aractivate.adobe.com

here's list of http headers reader uses--open them both directions. ports standard http ports. (reader doesn't use ssl.)

x-ebx-version
x-abx-client
x-ebx-authenticate
x-ebx-authorization
x-ebx-authenticationinfo
x-ebx-authinfo2
---------
soapaction
accept-language
accept
connection
pragma
cache-control

i'll added technote. it'll on way. truthful these kind of firewall/proxy issues can hard figure out sometimes. (if possible) it's easier take machine network..

More discussions in Adobe Digital Editions

adobe