internal error when making a pdf of a book in FM8


hello,

i'm learning work framemaker 8.
when wanted pdf book created, following error message:

internal error8004, 6343116, 8483344, 0. framemaker has detected serious problem , must quit.

a file named .........txt has been generated contains information may frame development improve product future releases.

when press ok button of error message, second dialog box saying: instruction @ "0x00c91940" referenced memory @ "0x00000000". memory not "read".

after pressing ok button of dialog box, framemaker shuts down completely.

i searched internet solution not realy find one. have tried make pdf via safe pdf , via print pdf, both have encountered same problem.

anyone has idea how solve error?

the strange thing colleague able make pdf out of book without encountering problems , using same settings.

thank much.

bjorn

bjorn, 1 post sufficient... 3 overkill.

the next time post, please confirm have patched version of fm 8 -- third patch released week. useful know if you're using bundled version of acrobat distiller or complete version of acrobat. how ram have installed, , operating system running?

# said, couple things try , couple questions: make sure have lots of free space on hard drive temp files created during process.
# can print book's individual component files pdf printer?
# open component files in book before trying print pdf printer.
# have graphic files copied files? not imported reference?
# in preferences, generate tagged pdf on or off? toggling makes difference.

cheers,
art


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